Industry playbooks
Each playbook lists where language models fit in the sector, the risk tier of each use case, the regulations that apply and the systems to integrate. Selecting an industry tailors the whole assessment.
- Agriculture & food
Agribusinesses and food producers use open models for agronomy advice, traceability documents, quality reports and farmer-facing multilingual support.
7 use cases · 6 steps
- Automotive & mobility
OEMs, dealers and mobility providers use open models for in-vehicle assistants, dealer service support, warranty-claim analysis and engineering documentation.
9 use cases · 6 steps
- Banking
Banks run customer service, KYC extraction, credit summarisation and policy search on open models kept inside the data centre.
12 use cases · 6 steps
- Education
Schools and universities use open models for tutoring, grading support, course-material generation and admin help, with student-data protection built in.
10 use cases · 6 steps
- Energy & utilities
Utilities and energy companies use open models for outage communication, asset-maintenance copilots, regulatory filings and field-worker support.
9 use cases · 6 steps
- Fintech & payments
Wallets, lenders and payment processors use open models for support automation, dispute handling, merchant onboarding and fraud-analyst tooling.
9 use cases · 6 steps
- Government & public sector
Agencies use open models for citizen services, case-work summarisation, policy research and records management under data-sovereignty rules.
9 use cases · 6 steps
- HR & recruiting
HR teams and staffing firms use open models for candidate screening support, policy Q&A, job-description drafting and employee helpdesks, with bias controls.
8 use cases · 6 steps
- Healthcare & hospitals
Hospitals use open models for discharge summaries, coding, patient-message triage and clinical search with PHI kept on-premises and clinicians in the loop.
10 use cases · 6 steps
- IT & software
Software companies and IT departments use open models for coding assistants, internal knowledge search, incident response, and customer technical support.
9 use cases · 6 steps
- Insurance
Insurers use open models for claims intake, policy servicing, underwriting summaries and fraud triage with a full audit trail.
9 use cases · 6 steps
- Legal services
Law firms and legal departments use open models for contract review, due diligence, research memos and e-discovery with privilege protected on-premises.
9 use cases · 6 steps
- Logistics & supply chain
Carriers, forwarders and 3PLs use open models for shipment-status support, customs documentation, exception handling and dispatcher copilots.
9 use cases · 6 steps
- Manufacturing
Manufacturers use open models for maintenance copilots, quality-incident analysis, SOP search, supplier documents and shop-floor multilingual support.
9 use cases · 6 steps
- Media & entertainment
Publishers, broadcasters and studios use open models for content tagging, summarisation, localisation, archive search and audience support.
9 use cases · 6 steps
- Other / general
For sectors without a dedicated playbook: the generic questionnaire with no industry-specific compliance checks.
7 use cases · 6 steps
- Pharma & life sciences
Pharma teams use open models for literature review, regulatory writing, pharmacovigilance case processing and lab-protocol assistance under GxP controls.
9 use cases · 6 steps
- Real estate & property
Developers, brokers and property managers use open models for listing content, lease abstraction, tenant support and valuation research.
8 use cases · 6 steps
- Retail & e-commerce
Retailers use open models for product search, catalogue enrichment, customer support, returns handling and merchandising copy at high volume.
9 use cases · 6 steps
- Telecom
Operators use open models for very high-volume customer support, network-operations copilots, billing dispute handling and CDR-safe analytics.
9 use cases · 6 steps
- Travel & hospitality
Hotels, airlines and travel platforms use open models for multilingual guest service, booking changes, itinerary planning and review response.
8 use cases · 6 steps